Establish rapid support desks to reduce downtime anxiety.
Encourage municipalities to provide community-wide upgrades for Wi-Fi.
Run advocacy programs for high-impact populations to manage usage gaps.
Receive feedback outlining steps to troubleshoot the issue: Checking internet connectivity, restarting the device, updating the app or device, clearing cache/data, and contacting support if the problem persists. They would also receive advice on preventive measures such as keeping their app/device updated and maintaining a stable internet connection in order to reassure patients that connectivity errors are often temporary and can be resolved with simple steps, while also providing support if needed.
Harmonizing technology & Optimizing people’s health experience